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SURVEYS & ANALYSIS
AVAILABILITY & ACCESSIBILITY ANALYSIS
Research covers the communication Technology enablers and solutions that lead to availability and accessibility of HC&E (Healthcare & Education) services. Analysis is conducted regarding:
• Technology Solutions embedded in HS&E service delivery systems and processes
• Wireless Communication Technology Evolution impact on social welfare
• Handsets design (normal, disabled, blind, working environment, income, etc)
• End-user applications on handsets (user categorization, simplicity, etc)
• Applications design and development responsibilities
• Degree level of main stakeholders’ involvement during the development stages
AFFORDABILITY ANALYSIS
Research activities related to affordability involve,
• Cost benefit analysis
• Pay as you go model analysis vs contracting
• Activity Based Costing/Charging
• Benchmarking Stakeholder’s benefits
• Investment model Analysis

• Cost ownership/responsibility and Management Analysis
RELIABILITY ANALYSIS
Service quality is the critical success factor for building trustable and long term relationships between the societies and HC&E (Healthcare & Education) service providers. The research covers issues regarding certification, ISO standards, process audits and methods, ethics and best practises.
MAIN RESEARCH AREA
Re-engineering the 3ARMS of Health Care and Education Services, through identifying, integrating and deploying value adding ICT/Telecom Technology Solutions, into the Service Delivery and Performance Management Systems and Processes