CONCEPTS & CASE STUDIES
During our research programmes; business concepts and case studies are developed to keep the direction and focus on the key objectives of the programme. Examples are as follows:
a) Health Care business concepts and case studies:
(i) Patient Physician Interaction Project (PPIP), a concept for managing the 3ARMs of diabetes and other long-term diseases/illnesses. This case can also apply to Farmer-Veterinary Specialist relationship.
(ii) Performance experience management systems e.g. based on balanced scorecard concept.
(b) Education business concepts and case studies:
(i) ATM Libraries, a concept for accessing school reference material required by students for preparing homework or by teachers for preparing lessons – this concept relates to societies where digital divide gaps are evident and wide.
(ii) Education Shared Services, for example UESSCO (www.uescco.com) program.
• On-line web based surveys and feedback
• Conventional surveys: telephone and face-to-face interviews
• Subscriptions to journals, magazines and forums
• organizational membership or fellowship with similar programmes
• participation in forums, seminars and conferences
WHITE PAPERS & ARTICLES
a) Patient Physician Interaction Centre Concept (PPIC)
b) ATM School libraries concept
c) Patient Experience & Performance Management Concept